Frequently asked questions
Do you have questions about our products or our shop? Here you'll find answers to the most frequently asked questions.
return
Can I exchange or send an article back?
Yes, of course! You can return all items within 30 days, upon receipt of the goods, for free to us. Further details can be found here.
Payment and shipping
When do I get my order?
Within Germany the delivery time is 3 to 4 working daysWe ship with DHL GoGreen.
How can I check the shipping status of my order?
Orders are shipped within one business day. Once this has been done, we will send you an email with your DHL tracking number and link.
What are the shipping costs?
Within Germany your order is Free shipping for orders over 59€Otherwise, shipping costs within Germany are €6.95. For more countries and information, see here.
How can you pay with you?
You can pay with PayPal, Klarna, Sofort, Apple Pay, Google Pay, all major credit cards (Visa, Mastercard, American Express, Maestro, UnionPay) and Shop Pay. With Klarna, you can even pay up to Pay 30 days later.
Which shipping service provider do you use to send?
We ship all our orders to Germany with DHL GoGreen. To all other countries we ship with UPS.
To our products
Why are your olive wood products more expensive than other wood products?
Rare and high quality
Olive wood grows slowly, is in limited supply and is one of the finest wood species in the world.
Traditional handcraft
Our products are made in a small artisan workshop in Sfax, Tunisia – known for one of the best olive wood qualities anywhere.
Elaborate processing
The dense, hard structure of olive wood requires a lot of time, skill and special tools – for exceptional durability.
Unique grain
Each piece is handmade and unique with individual grain and natural appearance.
Sustainable origin
Our wood comes exclusively from olive trees that have reached the end of their natural lifespan – responsibly harvested and fully utilized.
Naturally hygienic
Olive wood has antibacterial properties and remains durable and beautiful even with daily use.
Conclusion
A Olives Olive wood products are a conscious decision for genuine craftsmanship, sustainable origins and quality that will bring joy for a lifetime.
Where does the olive wood come from and where do you produce?
Our olive wood products come from Tunisia, more precisely from the Sfax region – known for one of the best olive wood qualities worldwide.
Here, in a traditional craft business, our cutting boards, kitchen utensils and bowls are lovingly handcrafted.
Thanks to local manufacturing, we can ensure sustainable production and short, efficient transport routes.
Are your olive wood products treated?
Our products are completely untreated and are only Cooking oil rubbed in.
Are your olive wood products made of solid wood made or glued?
Yes, all our products are made of real solid wood and are made from a single piece of olive wood – without gluing or joining.
This makes our cutting boards, kitchen utensils and bowls particularly high-quality, stable and have a pleasantly heavy, natural weight.
Are your olive wood products sustainable?
Yes, olive wood is a sustainable material. The trees are only felled when they no fruit carry more, and the wood is fully utilized.
Our olive wood comes from Tunisia, more precisely from the Sfax region – known for its excellent olive wood quality.
The production of our cutting boards, kitchen utensils and bowls takes place directly on site in a traditional craft business.
Through local manufacturing and efficient transport, we ensure environmentally friendly and resource-saving production.
Can I use your olive wood products for hot dishes?
Yes, olive wood is due to its hardness and density terrific suitable for use in the kitchen. It is heat-resistant and won't warp, even with frequent contact with hot food. Olive wood is also gentle on coated pans and pots.
Can your olive wood products splinter or tear?
Olive wood is naturally very robust and durableIf the products are properly cared for, the risk of chipping or cracking is minimal. It's important to avoid soaking the products in water for extended periods and to protect them from excessive heat. Regular oiling helps to preserve the structure of the wood and keep it supple.
Does the color of the olive wood change over time?
With proper care, the warm, honey-yellow color of olive wood will last for a long time. However, over time, the wood can darken slightly, which is a natural process and further highlights the beauty of the wood. Regular rubbing with cooking oil supports this process and brings out the grain particularly well.
How should I maintain my olive wood products?
To keep your olive wood products beautiful, you should take good care of them.
Products made from olive wood should always by hand cleaned with warm water and a little mild detergent and then be dried thoroughlyto avoid water stains. To preserve the natural beauty and suppleness of the wood, you should regularly treat it with a little Rub in cooking oilPlease note that olive wood products not in the dishwasher should be cleaned as this can damage the wood.
